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We’re here to help. Just reach out to our support team at info@roseskinco.com and we’ll guide you through a few quick checks or next steps. In some cases, we may ask for a photo or short video so we can assist you as quickly as possible.

What should I do if my device isn’t working properly?

Lumi 2

🛡️ Warranty & Support

What’s the difference between Lumi and Lumi 2?

Is Lumi 2 better than the original Lumi?

Do I need to upgrade from Lumi to Lumi 2?

Why does Lumi 2 recommend wearing sunglasses when Lumi did not?

💫 Product Comparison & Upgrades

How does Lumi 2 make treatments easier to use?

How does Lumi 2 help make treatments more comfortable?

Will Lumi 2 help me get more consistent results?

Is Lumi 2 faster to use than the original Lumi?

⚡ New Features & Technology

Does Lumi 2 have different modes?

What is the best mode for each area?

How do I switch between modes?

⚙️ Treatment Modes

How should I prepare my skin before a Lumi 2 session?

How often should I use the Lumi 2?

How long until I see results?

Do I still need to shave before using the Lumi 2?

Does the higher power output cause more skin irritation?

How long does a treatment take with the Lumi 2?

What happens after my initial 6 week treatment?

🌸 Treatment & Results

Does Lumi 2 come with a warranty?

Is there a money back guarantee?

What should I do after using Lumi 2?

Can I go out in the sun after treatment?

Is it normal to feel warmth or slight redness?

🌿 Aftercare

Is this safe?

When will I start seeing results?

How do I use Lumi?

Where can I use my Lumi?

What mode & intensity level should I choose when using my Lumi?

What’s the difference between OG and Lumi?

How strong is Lumi? What are the energy and wavelength outputs?

Are there any recurring costs? How long will my Lumi IPL handset last?

What is IPL? How does the RoseSkinCo handset work?

Is RoseSkinCo IPL hair removal safe? Can it cause cancer?

Does using the RoseSkinCo IPL handset hurt?

How long will it take before I see results? Is RoseSkinCo IPL hair removal permanent?

How often do I need to use my RoseSkinCo IPL handset?

Does the RoseSkinCo IPL handset work for my skin tone and hair color?

How is the RoseSkinCo IPL handset powered? Will it work in my country? Plug type?

What sets RoseSkinCo IPL handsets apart from others?

How do I clean my handset?

Do I have to shave before using IPL? Which other hair removal methods can I use?

What is the IPL lamp made of?

IPL (Intense Pulsed Light)

At what age can I start IPL treatment?

Do I need to wear eye protection?

Is it safe to use RoseSkinCo’s IPL handset while pregnant or breastfeeding?

Is it safe to do IPL over freckles or moles?

Is it safe to do IPL over tattoos?

Can I use RoseSkinCo IPL before or after tanning?

I have a skin condition – can I use the RoseSkinCo IPL handset?

Using my RoseSkinCo IPL handset hurts. What can I do?

IPL Safety Tips

Lumi

How do I use OG IPL?

How strong is OG? What are the energy and wavelength outputs?

Which areas of my body can I use my OG RoseSkinCo IPL handset on?

Are there any recurring costs? How long will my OG IPL handset last?

What mode & intensity level should I choose when using my OG IPL?

Can I use RoseSkinCo IPL before or after tanning? copy

How should I use my 4D Shaver?

Is the 4D Shaver waterproof?

Does the 4D Shaver require batteries?

How long does a 4D Shaver last on a single charge?

How does the 4D Shaver work?

Does the 4D Shaver work for sensitive skin?

Do I need to replace the blades?

4D Shaver

What is in the Aloe Coconut Body Lotion?

How should I use the Aloe Coconut Body Lotion?

How often can I use the Aloe Coconut Body Lotion?

Does the Aloe Coconut Body Lotion work for sensitive skin?

What’s the consistency?

What's the scent?

Aloe Coconut Body Lotion

What is Petal 2 made of?

Why is Petal 2 curved?

Is Petal 2 waterproof?

Is Petal 2 susceptible to bacteria?

Do I need to replace my Petal 2 head?

How long will Petal 2 last on a single charge?

How does Petal 2 clean?

How does Petal 2 reduce lines and fight wrinkles?

What type of cleanser should I use?

Is Petal 2 good for sensitive skin?

Is Petal 2 good for acne?

How often should I use Petal 2?

How does Petal 2's one-year warranty work?

Is Petal 2 safe for me to use?

Can I use Petal 2 if I have a skin condition?

Using Petal 2 hurts - what should I do?

Can I use Petal 2 on my eyes?

Can I share my Petal 2?

Is Petal 2 suitable for children?

Can I submerge my Petal 2 in water?

My Petal 2 is damaged. Can I still use it?

Can I use Petal 2 while charging?

Can I use Petal 2 to remove makeup?

Petal 2 Sonic Facial Cleansing Brush

How should I use my Glow Glove?

Can I use the Glow Glove with my IPL Hair Removal Device?

Does this glove work for sensitive skin?

How often can I use it?

Do I need to use the Glow Glove with soap?

Glow Glove

How long does shipping take?

How much is shipping? Where do you ship to?

Shipping Timelines

Can you tell me more about your shipping process?

How can I track my order?

Will I pay customs?

Shipping

How does the money back guarantee work?

How does the one year warranty work?

How do I start a return?

Returns

What payment options do you accept?

International Charging Notice

Can I pay in installments?

Payments

I’d love to rep RoseSkinCo as an influencer – how do I inquire about a collab?

Can I get a discount?

I have a different question – what’s the best way to contact you?

Miscellaneous

What should I do if my device isn’t working properly?Updated 7 days ago